The job server displays the error of "The server response is invalid" within job queue info (4375872)

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Quest has tools and processes in place to identify, protect, detect, and remediate vulnerabilities and incidents when they occur, including external security partners. As part of our standard security operations, Quest does not use CrowdStrike in any of our operations. We are reviewing our third parties, and so far, there is minimal affect. It is Quest's policy not to provide further technical details unless they directly impact customer data.

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Title

The job server displays the error of "The server response is invalid" within job queue info
Description

When performing a "Get status" within job queue info for a job server, the following error is displayed:

The server response is invalid.

Looking at the job queue info log, the following will be displayed:

Request status for Job server '<server name>' with URL '<server FQDN>' failed.
The server response is invalid.

Note: The job server is working as per normal, jobs are processing.
Cause

Incorrect configuration
Resolution
Follow the steps below to correct the issue:
1. Navigate to the installation directory on the job server host
2. Open job service configurator
3. Click on HTTPAuthentication
4. Remove any module that is listed
5. The list should be empty
6. Click on File and save
7. Restart the One Identity Manager service
Note: The HTTPAuthentication modules are intended to be used with the RemoteConnectPlugin.

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The job server displays the error of "The server response is invalid" within job queue info (4375872)

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