Identity Manager - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Featured Content
Available Public Hotfixes for Identity Manager
Required information for service requests for One Identity Manager and Data Governance Edition
Identity Manager troubleshooting steps
SQL Server Minimal Permissions Guide
Active Directory Connector Permissions Guide
Identity Manager Permission Requirements
How to apply Hotfixes
Identity Manager Training
Enhancements for logging in version 7
Contact Us
Technical Support
View All

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 1154
How to avoid the domain credential prompt when using windows authentication for the web portal? (255561)

Internet Explorer prompt for domain credentials when web portal is configured to use windows authentication for single-sign-on. How to avoid the domain credential prompt when using windows authentication for single-sign-on to the web portal? ...

Product(s): Identity Manager
Last Updated On: 5/15/2018
(0 Ratings) 13 views
System script fails to compile with .NET framework version 4.7.2 (255557)

Database compilation fails on system scripts which have code like the following: <String>.ToHashSet(StringComparer.OrdinalIgnoreCase). .NET framework version 4.7.2 has it's own ToHashSet() extension method which collides ...

Product(s): Identity Manager
Last Updated On: 5/15/2018
(0 Ratings) 22 views
Can the Job Service be installed on a different server for Exchange 2010 (75577)

It is not possible to install the Quest One Identity Manager (Q1IM) Job Service on the Exchange 2010 server due to company policy/restrictions. However, the Q1IM documentation states that this is a requirement. Remote Execution ...

Product(s): Identity Manager
Last Updated On: 5/10/2018
(0 Ratings) 2380 views
Logon hours are not displayed correctly in the Manager form (254978)

Logon hours are set for the ADSAcount object but the days information are not displayed in the Manger form. WORKAROUND. None. STATUS. Issue fixed in version 7.1.3. The latest version of Identity Manager can be downloaded here.

Product(s): Identity Manager
Last Updated On: 5/2/2018
(0 Ratings) 8 views
"sysdiagrams.UK_principal_name" error when importing transport file (254618)

Database transporter fails with the the following error when importing transport file: [810143] Database error 50000: Could not propagate CustomSQL : sysdiagrams.UK_principal_name An explicit DROP INDEX is not allowed on index 'sysdiagrams.UK_principal_name. ...

Product(s): Identity Manager
Last Updated On: 4/30/2018
(0 Ratings) 5 views
Support for SharePoint 2016 in Identity Manager version 7.x (254534)

Support for SharePoint 2016 in Identity Manager version 7.x. SharePoint 2016 support is not planned for version 7.x. SharePoint 2016 is supported from Identity Manager version 8.0.1 onward.

Product(s): Identity Manager
Last Updated On: 4/27/2018
(0 Ratings) 11 views
ADO.NET Devart.Data.Oracle.dll are not loaded after upgrade (254475)

ADO.NET Oracle synchronization project load assemblies that are not present in the Identity Manager folder and reported the following error messages: Unable to load the file or assembly 'Devart.Data.Oracle, Version = 8.5.563.0, Culture = neutral, PublicKeyToken ...

Product(s): Identity Manager
Last Updated On: 4/26/2018
(0 Ratings) 10 views
MaintainOtherSid task errors with "An item with the same key has already been added" (240574)

The MaintainOtherSid task will present an error while performing Active Directory synchronization. The following error will be displayed in the job service log: "Errors occured [2262003] Error executing task "MaintainOtherSid". ...

Product(s): Identity Manager
Last Updated On: 4/24/2018
(0 Ratings) 127 views
Is It Possible to Track "Last login" of a System Account? (180803)

Is it possible to track last login for a system account into One Identity Manager? This is not possible in 6.0.x. The field DialogUser.LastLogin is used only for the dynamic users. These users will be created automatically for role-based authentications. ...

Product(s): Identity Manager
Last Updated On: 4/20/2018
(0 Ratings) 1070 views
Error: "Internal error in COM access layer: number: 80071392, description: The object already exists" (226198)

An AdhocProjection is failing and giving the error below. The account is created in Identity Manager and the target system, eg Active Directory (AD), however the AD account is being disabled. "[2226012] Error committing object ...

Product(s): Identity Manager
Last Updated On: 4/19/2018
(0 Ratings) 381 views
Unable to set the dialog user password to the employees personnel number (254181)

When using an employees personnel number to form the employee password the following error will be displayed:. [923201] Error saving column data (DialogUserPassword)! Name properties denied is checked for the policy ...

Product(s): Identity Manager
Last Updated On: 4/18/2018
(0 Ratings) 5 views
DBQueue shows operation\task as 'Is reset' = Yes (211606)

Why does an operation\task in DBQueue have the column 'Is Reset' set to "Yes"? A DBQueue operation is set to "reset" in the following conditions: 1. An error occurred, but this cannot be seen in the DialogJournal table (Database journal). ...

Product(s): Identity Manager
Last Updated On: 4/17/2018
(0 Ratings) 340 views
Error: "You are not allowed to delete objects outstanding in the external system" when removing ADSAccount from AD group manually (211398)

Identity Manager is reporting error: "You are not allowed to delete objects outstanding in the external system" when removing ADSAccount from the Active Directory group manually. When performing a full synchronization, the ...

Product(s): Identity Manager
Last Updated On: 4/17/2018
(1 Ratings) 1923 views
"Wait for DBQueue processor" after adding CPUs (212550)

More CPUs have been added to the database server, and the check for count of CPUs against existing SQL Server Agent Jobs is failing. Identity Manager Front-ends display the message "Wait for DBQueue processor" and the ...

Product(s): Identity Manager
Last Updated On: 4/17/2018
(5 Ratings) 2026 views
DBQueue processor resets DBQueue jobs if jobqueue jobs are present for the same base object regardless of whether the jobqueue job applies any changes (230213)

The DBQueue processor resets DBQueue jobs if jobqueue jobs are present for the same base object. In some instances, these jobqueue jobs do not apply any changes, eg for report generation or sending mail, leading to unnecessary resets and waits. WORKAROUND. None. ...

Product(s): Identity Manager
Last Updated On: 4/16/2018
(0 Ratings) 301 views
Procedure to rollback BAPI transport package (213588)

Identity Manager Business Application Programing Interface (BAPI) is required to be installed on the SAP R/3 instance in order for Identity Manager to access the environment data and business processes. What is the procedure ...

Product(s): Identity Manager
Last Updated On: 4/16/2018
(0 Ratings) 670 views
How to identify the version of One Identity Manager (91832)

How to identify the version of One Identity Manager (1IM). Version 7.x and later (see version 6.1 below) From any of the front-end tools, ie, Manager, Designer, go to Help | Info... Select the "System information" tab of the open ...

Product(s): Identity Manager
Last Updated On: 4/16/2018
(7 Ratings) 6329 views
Support for forest and domain functional level 2016. (227211)

The “Administration Guide for Connecting to Active Directory®” for version 7.1.1 says: “The Active Directory® supplied with Windows Server® 2016 is only supported up to a functional level of Windows. Server® 2012 R2 at the ...

Product(s): Identity Manager
Last Updated On: 4/16/2018
(0 Ratings) 517 views
How to create an SAP Trace Log (135611)

How to create an SAP Trace Log To create a trace log, please create the following two system environment variables on the machine with the jobservice performing the SAP operation: RFC_TRACE=1. to enable the logging and. RFC_TRACE_DIR=C:\logdir. ...

Product(s): Identity Manager
Last Updated On: 4/13/2018
(0 Ratings) 1352 views
SSL error after changing cert on Application Server (253075)

After changing the certificate on the Application server, browsing to the App Server URL works correctly and the correct cert shows as green, but when trying to log in to any front end tool using the Application Server for authentication, an error is thrown. ...

Product(s): Identity Manager
Last Updated On: 4/6/2018
(0 Ratings) 43 views
Error: "(execute slot single)50000 0 re-throw in Procedure QBM_ZRecalculate, Line 26?50000 0 detected in (SRV=SRV-379\IAM, DB=D1IM) Procedure QBM_ZRecalculate, Line 15?50000 0 task to recalculate not found: " (234153)

The following message appears on a regular basis in the dialog journal: "Error: (execute slot single)50000 0 re-throw in Procedure QBM_ZRecalculate, Line 26?50000 0 detected in (SRV=SRV-379\IAM, DB=D1IM) Procedure QBM_ZRecalculate, Line 15?50000 0 task to ...

Product(s): Identity Manager
Last Updated On: 3/30/2018
(0 Ratings) 447 views
Web Designer warning messages, "No debugging service" and "A WCF connection is required for checking the status" (181078)

Web Designer displays: "No debugging service" "A WCF connection is required for checking the status". Check that the Firewall rules on the web server allow all TCP connections for w3wp.exe. However, if the "Debugging" option ...

Product(s): Identity Manager
Last Updated On: 3/29/2018
(0 Ratings) 78 views
IT Shop displays in mobile view on Windows 10 (IE 11) (234689)

Although not using a mobile device, IT Shop displays in mobile view on Windows 10 (IE 11). This is a product defect (28947). WORKAROUND It is possible to switch to desktop view manually in IT Shop. STATUS This will be fixed on a future release of the product. ...

Product(s): Identity Manager
Last Updated On: 3/29/2018
(0 Ratings) 127 views
The report definition for the Compliance rule violations by direct reports shows two invalid columns (250555)

When looking at the report "Compliance rule violations by direct reports" there are two columns that look to be invalid. The columns are RiskIndexCalculated and RiskIndexReduced. These do not exist in PersonInNonCompliance. ...

Product(s): Identity Manager
Last Updated On: 3/28/2018
(0 Ratings) 39 views
Unable to change Active Directory group data via the web manager (250435)

In web manager, when change master data is clicked for an Active Directory group, the following error is presented. Unknown component (VIGroupComponent)!". Product defect Workaround: None. STATUS: Please contact support and request defect 29074.

Product(s): Identity Manager
Last Updated On: 3/28/2018
(0 Ratings) 39 views