How to configure permission for Helpdesk employees?
A new employee has joined the Helpdesk support team. How to set-up the employee for Helpdesk function?
Select the category Employees | Employees.
Select an employee in the result list and run the task Change master data.
Change to the Miscellaneous tab.
Set the option Help desk employee.
Select the System user "viHelpdesk".
The help desk login has to take place through an employee related authentication module. Thus support staff that are going work on the help desk are issued with a system user. “viHelpdesk” is supplied as default system user. The permissions and user interface for this system user are preset to allow access to the database help desk resources through the Manager.