Return
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Title
Starting frontend causes error resembling "Tool System.ArgumentException: Rectangle '{X=245,Y=0,Width=0,Height=25}' cannot have a width or height equal to 0." -
Description
Starting Manager.exe causes error resembling "Tool System.ArgumentException: Rectangle '{X=245,Y=0,Width=0,Height=25}' cannot have a width or height equal to 0." -
Cause
The reason for the error message is a registry entry in HKEY_CURRENT_USER\Software\Quest Software\Identity Manager\<Application Name> with incorrect width or height value of 0 for a UI element.. The exact cause for the incorrect entry is unknown. -
Resolution
If you can identify the incorrect entry in the registry, changing the 0 value to positive should resolve the issue. In case you cannot identify the incorrect entry, you can rename the <Application Name> key in the registry in order to fix the problem.
Quest Software does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Makesure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry" at Microsoft Support.