When viewing the details of a request in Request History where the requested product is a role or assignment (e.g., business/system role with entitlements), the Entitlements tab displays correctly. However, clicking the Filter icon next to the search bar triggers a 500 Internal Server Error.
Error Details:
Steps to Reproduce:
Workaround: Use the Search box on the Entitlements tab instead of the Filter icon. Search works correctly and provides similar functionality for finding specific entitlements. All other operations on the tab (viewing, scrolling, etc.) function normally.
Permanent Fix:
A hotfix is currently in progress. This issue is tracked internally under defect 708645.
A permanent fix for defect #708645 is planned and remains under active review.
If you require a status update on the fix, please open a new Service Request referencing this KB article or defect 708645.
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