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Titolo
FAQ - One Identity Starling Hybrid Trouble Joining Information -
Descrizione
This guide provides detailed guidance for joining your Hybrid-capable One Identity Product to Starling. For more information on the One Identity Hybrid Subscription, see One Identity Hybrid Subscription.Participating One Identity Hybrid products
- Active Roles Server
- Cloud Access Manager
- Password Manager
- Safeguard
Products and minimum version to support Hybrid Join.For more details regarding Microsoft Azure Authentication please see this article.
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Risoluzione
Instructions for joining One Identity Hybrid-Capable Products to Starling
If your organization has purchased a One Identity Hybrid Subscription
If your Organization has purchased a One Identity Hybrid Subscription, please proceed as follows.
NOTE: All new purchases of Hybrid-capable One Identity products will be accompanied by a One Identity Hybrid Subscription. For existing customers, wishing to purchase a One Identity Hybrid Subscription, please see One Identity Hybrid Subscription.
- Ensure the purchaser of the Hybrid Subscription at your organization has activated the subscription using the welcome email they received after purchasing the subscription.
- Ensure you are a member of the Starling Organization where the Hybrid Subscription has been activated and are either an Organization Admin or an Administrator/Collaborator on the Hybrid Subscription.
- Using the Starling user account above, follow the instructions below under "Initiating Join from Within Your One Identity Hybrid-Capable Product".
If you do not have a One Identity Hybrid SubscriptionIf your Organization has not purchased a One Identity Hybrid Subscription, you may still be able to join your Hybrid-capable product to your Starling Organization.
You have a paid or trial subscription to participating Starling services.
If you have separately purchased a subscription or activated a trial of Starling services that can be integrated with your Hybrid-capable product (such as Starling Two-Factor Authentication or Starling Identity Analytics and Risk Intelligence), you may be able to join your product to Starling without purchasing a One Identity Hybrid Subscription.
- Ensure you are an Organization Admin of the Starling Organization where the participating Starling services have been activated.
- Using the Starling user account above, follow the instructions below under "Initiating Join from Within Your One Identity Hybrid-Capable Product".
You do not have a subscription to participating Starling servicesIf you do not have a One Identity Hybrid Subscription or a subscription to the Starling services your Hybrid-capable product integrates with, you may still be able to join your product to Starling in a trial mode.
- Ensure you are an Organization Admin of the Starling Organization to which you would like to join your Hybrid-capable product.
- Using the Starling user account above, follow the instructions below under "Initiating Join from Within Your One Identity Hybrid-Capable Product".
Initiating join from within your One Identity Hybrid-capable productYou will find an option to join with Starling within the settings area of your Hybrid-capable One Identity product. Once you have selected "Join to Starling", follow the on-screen instructions to complete the join process.
If you are joining to Starling from a web browser you may be prompted to review and confirm the address of the One Identity product that you are joining from. Please check that this URL is known to you and correct before continuing.
To find out more information on leveraging Starling features in the product after joining, please reference the technical documentation for your Hybrid-capable One Identity product.
If this information doesn't address your question or issue, please see the Troubleshooting guide below.
Viewing One Identity products currently joined to a Starling OrganizationViewing joined products through the One Identity Hybrid Subscription
If you have purchased a One Identity Hybrid Subscription, you can view the One Identity products that are currently joined to your Starling Organization under this subscription as follows:
- Sign in to Starling at Get Started.
- If you belong to more than one Starling Organization, select the desired organization.
- Select your One Identity Hybrid subscription under "My Services" to view the One Identity products that have been joined to your Starling organization.
TROUBLESHOOTINGPROBLEM SOLUTION After selecting "Join to Starling" in the product, the web browser displays "Unable to Connect" or another general error message (e.g. "Not Found", "Server Not Found", etc.).- Confirm internet access is available and retry.
- Check the status of Starling services at https://status.cloud.oneidentity.com.
Your organization has purchased a One-Identity Hybrid Subscription, but it doesn't show up under "My Services" in your Starling Organization. - Ensure the purchaser of the Hybrid Subscription at your organization has activated the subscription using the welcome email they received after purchasing the subscription.
- Ensure the correct Starling Organization was selected during the join process. The One Identity Hybrid-capable product must be joined to the same Starling Organization where the Hybrid Subscription was activated. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
Your organization has purchased a One-Identity Hybrid Subscription and have joined your Hybrid-capable product to Starling but the participating Starling services (e.g. Starling Two-Factor Authentication, Starling Identity Analytics & Risk Intelligence) show up in trial mode, or have expired.- Ensure the purchaser of the Hybrid Subscription at your organization has activated the subscription using the welcome email they received after purchasing the subscription.
- Ensure the correct Starling Organization was selected during the join process. The One Identity Hybrid-capable product must be joined to the same Starling Organization where the Hybrid Subscription was activated. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
- Ensure your One Identity Hybrid Subscription has not expired.
Your organization has purchased a subscription to the participating Starling services directly (e.g. Starling Two-Factor Authentication, Starling Identity Analytics & Risk Intelligence) but the services in the Starling Organization you have joined show up in trial mode, or have expired.- Ensure the correct Starling Organization was selected during the join process. The One Identity Hybrid-capable product must be joined to the same Starling Organization where the participating Starling services were activated. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
- Ensure the purchaser of the Starling services at your organization has activated the subscription(s) using the welcome email(s) they received after purchasing the subscription(s).
After selecting "Join to Starling" in the product, the web browser displays "You must be a One Identity Hybrid collaborator or an Organization Admin for your Starling organization in order to join to Starling". - Ensure you are an Organization Admin of the Starling Organization to which you would like to join your Hybrid-capable product. Or, if your Starling Organization has a Hybrid Subscription, ask a Starling Organization Admin to add you as a Hybrid collaborator
After selecting "Join to Starling" in the product, the web browser displays "The i nstance that you are trying to join to Starling has already been joined to a Starling organization".- This message means that you have previously joined your product to a different Starling Organization. You need to unjoin your product from Starling before you can rejoin to the new tenant. To change the Starling Organization the product is joined to, select "Unjoin Starling" from within the product and then repeat the join process using the correct Starling Organization.
After selecting "Join to Starling" in the product, the web browser displays "The l icense number provided is either not valid, has expired or is already in use". - Ensure that the license number for your product is valid.
After selecting “Join to Starling” and entering your email address, the following message is displayed: “Sorry, you are currently unable to join to Starling. You must have a Starling Account in order to join to Starling” - Close the current window to stop the “Join to Starling” process
- Open a web browser and browse to www.cloud.oneidentity.com
- Click on "TRY STARLING" button
- Complete registration form
- If required, click
link inemail sent from Starling to validate your account - Restart the "Join to Starling" process from within your One Identity Hybrid enabled product
After selecting “Join to Starling” in the product, the web browser displays a message stating that an application would like to have permission to join to your Starling organization. The address of the application displayed is not one that you recognize.- Click the "Cancel" button to stop the "Join to Starling" process.
- Restart the "Join to Starling" process from within your One Identity Hybrid enabled product
- If the problem persists, please contact support
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