Error in the application: System error occurred. For more information, view the event log. (4262036)

On the server with the Password Manager service the PMAdmin site opens successfully but the following error is reported when opening either the PMUser site or the PMHelpdesk site.

“Error in the application: System error occurred. For more information, view the event log.”

In the User and Helpdesk logs the following error is also reported

“Failed to reach service for above ServiceProxy parameters. Details: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://127.0.0.1/QPM.Service.Services.UserService that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://127.0.0.1/QPM.Service.Services.UserService' could not be found on your local machine.”

There is a certificate thumb print registered in the Local.storage file but no certificate is selected in the Admin site.

1. Verify that there is no certificate selected in the Admin site.

PMAdmin > General Settings > Reinitialization

1. Export the Password manager configuration and save the password.

PMAdmin > General Settings > Import/Export

1. Stop the Password Manager service.
2. Open “C:\ProgramData\One Identity\Password Manager\Local.stoage” in a text editor.
3. Delete the thumbprint value on line 15 and save the file.

1. Restart the Password Manager service
2. Check that all three sites can now be opened on the Password Manager server.

The steps above may need the service to reinitialize.

Please refer to KB 144940 - How to Reinitialize the Self Service and Help Desk Sites:

https://support.oneidentity.com/password-manager/kb/144940/how-to-reinitialize-the-self-service-and-help-desk-sites