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Starling CertAccess Hosted - Administration Guide for One Identity Active Roles Integration

About this guide Starling CertAccess basics The Starling CertAccess Agent architecture Setting up initial synchronization Starling CertAccess Agent system requirements Installing, updating, and uninstalling Starling CertAccess Agent components Working with the Starling CertAccess Agent

Synchronization maintenance

If synchronization is set up for an Active Directory domain, you can carry out the following tasks:

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Starting synchronization manually

By default, an Active Directory domain is automatically synchronized once a day. If necessary, you can start synchronization manually.

To synchronize an Active Directory domain manually

  1. In the Launchpad, select Administrative tasks > Data synchronization > Maintain synchronizations.

  2. Click Run.

  3. In the Maintain synchronizations dialog, select the domain.

  4. Click Start synchronization.

  5. Confirm the security prompt with Yes.
  6. Close the alert with OK.

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Editing the system connection

You can edit the system connection settings for synchronizing Active Directory domains after they have been set up. In the process, the system connection wizard is restarted.

To edit an Active Directory domain's system connection

  1. In the Launchpad, select Administrative tasks > Data synchronization > Maintain synchronizations.

  2. Click Run.

  3. In the Maintain synchronizations dialog, select the domain.

  4. Click Edit system connection.

  5. Follow the system connection wizard instructions and change the relevant properties.

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Handling unexpected interruption of synchronization

As long as synchronization is running, certain Starling CertAccess processes are suspended. It is not possible to start synchronization again. After successful synchronization, the processes are automatically released.

If synchronization is interrupted unexpectedly, for example a server was not available, you must manually release the synchronization processes. You can only restart synchronization after this.

IMPORTANT: Synchronization may not be reset if the regular synchronization is running.

Before you reset the synchronization, ensure it has really stopped synchronizing.

To reset an interrupted synchronization

  1. In the Launchpad, select Administrative tasks > Data synchronization > Manage synchronizations.

  2. Click Run.

  3. In the Manage synchronizations dialog, select the domain.

  4. Click Reset interrupted synchronization.

  5. Confirm the security prompt with Yes.
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