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Starling CertAccess Hosted - Administration Guide for One Identity Active Roles Integration

About this guide Starling CertAccess basics The Starling CertAccess Agent architecture Setting up initial synchronization Starling CertAccess Agent system requirements Installing, updating, and uninstalling Starling CertAccess Agent components Working with the Starling CertAccess Agent

Paid subscriptions

You can purchase a Starling CertAccess subscription through any Starling organization. A paid subscription offers you full access to the product (including the Starling CertAccess Agent) for the length of your contract and with a fixed number of user licenses. You will find pricing information about subscriptions for Starling CertAccess as a Starling Service on the Starling home page by clicking the More Information button. For more information, see Starting a paid subscription.

NOTE: To end your paid subscription, contact One Identity sales or support.

Related topics

Starting a paid subscription

To start a paid subscription, register with One Identity Starling and contact sales.

To start a paid subscription

  1. Sign in to Starling.

  2. On the home page, select the Starling Service Starling CertAccess and contact sales.

    Once the subscription has been set up and your Starling CertAccess instance has been provisioned, you will receive an email.

  3. If your trial period has not expired yet, end the trial.

    For more information, see Ending a trial subscription.

  4. Enter a domain name for your productive Starling CertAccess instance.

    The domain name may not be longer than 40 characters and must be unique within Starling.

  5. Click Production.

  6. This starts up a Starling CertAccess instance.

    It can take a while to complete. Once the instance is ready to use, you will receive an email containing a link to your instance.

    The instance is set up completely new. Data that were synchronized during the trial phase are no longer available.

  7. Install the Starling CertAccess Agent and set up your One Identity Active Roles synchronization.

    For more information, see Setting up initial synchronization.

Related topics

Updating the Starling CertAccess instance

From time to time, your Starling CertAccess instance may not be available due to maintenance work. Your Starling administrator is notified about the upcoming maintenance work. Administrative users see a warning on the Starling CertAccess website. If the instance is not accessible, all users see an appropriate message.

Related topics

Handling processes in Starling CertAccess

Starling CertAccess Agent uses so called 'processes' for mapping business processes. A process consists of process steps, which represent processing tasks and are joined by predecessor/successor relations. For example, a process might control how user accounts are created that are transferred to your Starling CertAccess instance by synchronization. Individual process steps create the user accounts and assign identities.

Processes in the Frozen runtime status

In the Starling CertAccess Operations Support Web Portal you can monitor the runtime status. Each process step of the processes that are currently running is flagged with the current runtime status. Process steps with the Frozen runtime status require special attention. Here, errors have occurred during processing, which you must check and correct in each individual case. Subsequently, these process steps can be reactivated and re-processed.

Unresolved references

When synchronizing a target system environment, object references might not be resolved. This occurs when the referenced objects do not exist in your Starling CertAccess instance. These unresolved references are written to a data store. This ensures that the references remain intact and are not deleted by target system provisioning. In the Operations Support Web Portal, you can see an overview of the unresolved references. You can check each one of them and correct them in the connected target system.

Regular checking with the Operations Support Web Portal

Errors may occur during synchronization as well as during processing, which may lead to inconsistent or incorrect data in your Starling CertAccess instance or in the connected target system. Therefore, use the Operations Support Web Portal regularly to:

  • Monitor the overview of processes with the Frozen status

  • View synchronization logs

  • Check unresolved references

Make the necessary corrections.

For more information about this, see the One Identity Starling CertAccess Operations Support Web Portal User Guide.

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