The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions.
Employees that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role.
Users with this application role:
This section gives you an overview of the different functions available in the Operations Support Web Portal.
With the Operations Support Web Portal, you can:
Identify system problems (view and rerun frozen or faulty processes)
View the synchronization status of target systems
Check the status of services
Gain an overview of web applications
View an object’s change history
View the database log
View unresolved object references
View current (and recommended) system values for analyzing and troubleshooting.
The user interface of the Operations Support Web Portal is divided into several sections:
Top - header
The header shows the current user, the (Log off) button, and the (Info) button.
Top – menu bar
Using the menu bar, you can navigate within the Operations Support Web Portal to:
Open an overview page
Monitor and manage processes
Display the database log
Display unresolved object references
Display all web applications
Get an overview of the system status, restart and stop the Job queue and the DBQueue
Display general and important system information
The work area changes depending on the menu you opened from the menu bar.
The user interface is composed of the following main sections.
The overview is also divided into the following sections:
You can use the search to:
In the Notifications pane, you can:
In the Service issues pane, you can:
Quickly recognize if and how many Processes failed or contained errors
Quickly recognize if and how many Synchronization projects failed or contained errors
Quickly recognize if and how many unresolved references objects there are
Quickly recognize if other errors were found in the system (such as incorrect compilation)
In the Status reports pane, you can check the availability of services.
You can use the Processes tab to monitor processes.
You can use the Database log tab to display any information, warnings, and error messages for different components in Starling CertAccess.
On the Unresolved references tab, you can display all objects with unresolved references. Unresolved references indicate problems with the synchronization or incorrectly configured synchronization projects.
On the Web applications tab, you can monitor your HTML applications.