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Starling CertAccess Hosted - Starling CertAccess Web Portal Operations Support User Guide

Operations Support Web Portal

The Operations Support Web Portal helps you to manage and use your web applications. For more information, see the An overview of the functions.

Employees that use the Operations Support Web Portal, must be assigned the Base roles | Operations support application role.

Users with this application role:

  • Monitor handling of Job queue processes.

  • Monitor handling of the DBQueue.

An overview of the functions

This section gives you an overview of the different functions available in the Operations Support Web Portal.

With the Operations Support Web Portal, you can:

  • Identify system problems (view and rerun frozen or faulty processes)

  • Manage processes

  • View the synchronization status of target systems

  • Check the status of services

  • Gain an overview of web applications

  • View an object’s change history

  • View the database log

  • View unresolved object references

  • View current (and recommended) system values for analyzing and troubleshooting.

The user interface layout

The user interface of the Operations Support Web Portal is divided into several sections:

Top - header

The header shows the current user, the (Log off) button, and the (Info) button.

Top – menu bar

Using the menu bar, you can navigate within the Operations Support Web Portal to:

  • Open an overview page

  • Monitor and manage processes

  • Display the database log

  • Display unresolved object references

  • Display all web applications

  • Get an overview of the system status, restart and stop the Job queue and the DBQueue

  • Display general and important system information

Work area

The work area changes depending on the menu you opened from the menu bar.

Structure of the Operations Support Web Portal

The user interface is composed of the following main sections.

Overview

The overview is also divided into the following sections:

Find

You can use the search to:

  • Search by database object

  • Display an object's Job queue and DBQueue tasks

Notifications

In the Notifications pane, you can:

  • Quickly recognize if and how many errors occurred when processing/running processes

  • Quickly recognize if and how many new log entries there are

Service issues

In the Service issues pane, you can:

  • Quickly recognize if and how many Processes failed or contained errors

  • Quickly recognize if and how many Synchronization projects failed or contained errors

  • Quickly recognize if and how many unresolved references objects there are

  • Quickly recognize if other errors were found in the system (such as incorrect compilation)

Status reports

In the Status reports pane, you can check the availability of services.

Processes

You can use the Processes tab to monitor processes.

Database log

You can use the Database log tab to display any information, warnings, and error messages for different components in Starling CertAccess.

Unresolved references

On the Unresolved references tab, you can display all objects with unresolved references. Unresolved references indicate problems with the synchronization or incorrectly configured synchronization projects.

Web applications

On the Web applications tab, you can monitor your HTML applications.

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