You can use the guide as well as online help to answer questions about the Web Portal.
To call up help in the Web Portal
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In the header, click
(Help) > .
The Starling CertAccess Web Portal User Guide opens as online help.
General tips and getting started
Logging on and off
Navigation and use
Switching languages
Enabling/disabling email notifications
Report subscriptions management
Requests
Subscribing to reports
Editing report subscriptions
Sending reports from report subscriptions
Ending report subscriptions
The user interface layout
Requesting products
Attestation
Adding products to the shopping cart
Managing products in the shopping cart
Saved for Later list
Displaying the shopping cart
Removing products from the shopping cart
Setting the validity period of products in your shopping cart
Specifying the priority of products in your shopping cart
Giving a reason for requests
Checking the shopping cart
Requesting products in the shopping cart for multiple identities
Deleting shopping carts
Submitting requests
Requesting for other identities
Saving products for later
Displaying Saved for Later list
Requesting products on the Saved for Later list
Removing products from the Saved for Later list
Deleting the Saved for Later list
Pending requests
Displaying pending requests
Approving and denying requests
Appointing other approvers for pending requests
Displaying request history
Canceling requests
Renewing products with limit validity periods
Unsubscribing products
Displaying approvals
Undoing approvals
Rerouting approvals of pending requests
Appointing additional approvers to pending requests
Delegating approvals of pending requests to other identities
Rejecting request approval
Sending attestation reminders
Pending attestations
Responsibilities
Managing data
Displaying pending attestation cases
Granting or denying attestation cases
Appointing other approvers for pending attestation cases
Displaying attestation history
Attestation – Administration
Rerouting approvals of pending attestation cases
Appointing additional approvers to pending attestation cases
Delegating approvals of pending attestation cases to other identities
Rejecting approval of attestation cases
Attestation policies
Displaying attestation policies
Displaying attestation policy reports
Setting up attestation policies
Editing attestation policies
Copying attestation policies
Deleting attestation policies
Starting attestation
Attestation runs
Displaying attestation policy runs
Displaying attestation cases of application runs
Displaying attestation run reports
Extending attestation runs
Attestation by peer group analysis
Managing identities
Managing user permissions for the Web Portal
Displaying identities
Assigning managers to identities
Deactivating identities
Deleting identities
Managing attestation cases of identities
Managing user accounts
Displaying user accounts
Editing user accounts
Displaying user account memberships
Synchronizing user account managers
Managing system entitlements
Displaying system entitlements
Displaying system entitlement memberships
Deleting system entitlement memberships
Editing risk indexes of system entitlements
Creating service items for system entitlements
Editing service items for system entitlements
Managing attestation cases of system entitlements
Display and resolving data issues
Deleting data
Generating reports
Displaying application roles
Assigning application roles to identities
Removing identities from application roles
Setting up and configuring request functions
Making system entitlements requestable
Managing request shops
Appendix: Attestation conditions and approval policies from attestation procedures
Displaying request shops
Creating request shops
Editing request shops
Deleting request shops
Managing request shop shelves
Managing service categories
Displaying request shop shelves
Creating shelves for request shops
Editing request shop shelves
Deleting request shop shelves
Managing access to requestable system entitlements in request shops
Displaying members of request shops
Adding members to request shops
Removing members from request shops
Managing requestable system entitlements in request shops
Using the help
Filtering
You can find the filter function represented by 
NOTE: The contents of the filters vary depending on context.
MOBILE: This function is only available in the list view of the mobile interface.
To use a filter
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On the page with the filter function, click
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In the menu, enable the filter that you want to apply.
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(Optional) To reset the filter, click
Switching languages
In the Web Portal, you can specify which language you want to use for the Web Portal.
NOTE: If you have not explicitly assigned a language in the Web Portal, the language used by your browser will be adopted.
To change the language of the Web Portal
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In the header, click
(Profile) > My profile.
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On the Profile page, in the Language dialog, select the language that you want to use for the Web Portal.
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In the Language for value formatting menu, select the language you want to use for date and number formats.
For example, German dates are displayed in the format DD.MM.JJJJ (24.12.2020) and in English US format MM/DD/JJJJ (12/24/2020).
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Click Save.
Enabling/disabling email notifications
You can define which events you would like to be notified about by email.
To enable/disable email notifications
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In the header, click
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On the Profile page, click Email notifications
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Perform one of the following tasks:
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To enable notifications, select the check box next to the event that you want to notified about.
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To disable notifications, deselect the box next to the event that you do not want to notified about any longer.
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Click Save.