The files in /etc/pam.d/ are parsed to ensure that the vas libraries are being integrated corrected into the pam stack to allow for authentication
1 - Run the following command replacing the <servicename> with the service name in the error.
/opt/quest/bin/vastool configure pam <servicename>
For example: /opt/quest/bin/vastool configure pam gdm
You can also run the command without a service name to configure all application that are pam aware on the system
/opt/quest/bin/vastool configure pam
This error has also been seen when an invalid /etc/pam.d/system-auth exists and therefore QAS can not configure it.
1 - Replace the system-auth file or create a valid symlink to system-auth-ac file.
The system-auth file is an operating system file. Please consult the operating system vendor for information about the file.
Not all versions of the vastool command handle long PAM entries split over multiple lines correctly, such as:
If none of these resolutions correct the issue, please open a support service request by visiting our Support Portal (http://support.quest.com) and include data from the vas_snapshot.sh script.
To collect the data run the following script: /opt/quest/libexec/vas/scripts/vas_snapshot.sh
It will create vas_snapshot.(machine-name).tar.gz file in your /tmp directory. Please attach the file to the service request.