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Title
None of the logos or branding appears on the Self-Service or Helpdesk sites -
Description
Running Password Manager and none of the logos etc. are appearing on the Helpdesk or User Self Service portal pages. This is the same for either default or customized logos. The logos appear as expected on the Admin pages . -
Cause
This is a permissions issue on the following directories:
In 5.5.x
C:\Program Files\Quest Software\Quest One Password Manager\Web\Helpdesk\App_Data\Theme
C:\Program Files\Quest Software\Quest One Password Manager\Web\User\App_Data\Theme
In 5.6.x
C:\Program Files\Dell\One identity Password Manager\Web\Helpdesk\App_Data\Theme
C:\Program Files\Dell\One identity Password Manager\Web\User\App_Data\Theme
In 5.7.1
C:\Program Files\One Identity\Password Manager\Web\Helpdesk\App_Data\Theme
C:\Program Files\One Identity\Password Manager\Web\User\App_Data\Theme
In here there should be 2 files with the latest date time stamp:
themeinfo.xml
theme.css
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Resolution
For Password Manager to run successfully, the accounts you specify when installing Password Manager must meet the following requirements:
- Password Manager Service account must be a member of the Administrators group on the Web server where Password Manager is installed.
- Application pool identity account must be a member of the IIS_WPG local group on the Web server in IIS 6.0 or a member of the IIS_IUSRS local group on the Web server in IIS 7.0 and
- Must have permissions to create files in the \App_Data folder.
Before you install Password Manager, make sure that the Password Manager Service account and application pool identity have the rights listed above.
Also make sure the account specified on the installation of Password Manager for IIS has the following permissions on the Theme folders listed above:- Read
- Modify
- Read & Execute
- List Folder
- Write
Restart IIS and then try opening the Self-Service and Helpdesk sites again.
If the 2 files still do not exist or are not updated, please contact Support for assistance.