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Title
User enforcment rules and reminders template change -
Description
The default invitation email was updated, however, some accounts are still recieving the defualt template in their email. -
Cause
The very first time the invitation to update and/or create a Q&A profile is stored in the users comment field during the first round of e-mail notifications. Any subsequent notifications are using the old template information copied to the user object during the first series of notifications. -
Resolution
Find the user account that is being affected (the person receiving the old template). Choose the Advanced Properties for this object, look for the 'Comment' attribute and clear the contents.
The 'Comment' attribute is the location where the "One Identity Password Manager' user information is stored including the initial invite, their questions, and their answers.
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Additional Information
*Please be carefull when deleting the contents of this field. The user will have to re-register and re-answer all of their Q&A profile questions.