The Data Governance server log files are located in the program folder: C:\Program Files\Quest Software\Data Governance\Server.
At any given point you will see the following files:
• Data Governance Service Log.txt
• Data Governance Group Resolution Log.txt
• Data Governance Lease Manager Log.txt
• Data Governance Machine Local Group Log.txt
• Data Governance Activity Auditing Log.txt
There may be two files because the Data Governance server maintains rolling logs in an effort to save space on the hosting computer. The first log file is the active log and is constantly being maintained by the server. When this file reaches its threshold (20 Mb), it is renamed with the current year, and a new one is started. This second log file is overwritten each time the server starts a new log. Both files are generally necessary when troubleshooting issues.
Severity Error level events are written to the Applications and Services event logs on the Data Governance server under "Data Governance".
There is also a node under Applications and Services called "Quest One Identity Manager Data Governance Audit" that contains information on operations executed by the server (such as security change operations and DuG activity).
Agent logs are stored in a local SQLite database with the agent and must be extracted using a utility that comes with the agent install. To make this process easy the agent installer automatically registers Windows Explorer extensions that allow you to right-click on the agent log file to either launch a window where a live update of the log content is streamed or to export the log to a text file.
Local agent log files are stored on the host computer in a subdirectory installation folder: C:\Program Files\Quest Software\Data Governance\Agent Service\DataGovernanceAgentService.
Remote agent log files are stored in a directory under the agent install that is named using the identifier for the agent. You can determine the identifier for a particular agent by browsing to the ‘Agent Details’ tab for that agent and looking at the Service Name property.
Remote agent instance logs are in subdirectories of the agent installation folder, named after the agent ID on the host computers: C:\Program Files\Quest Software\Data Governance\Agent Service\
Note that the identity being used by each agent must be capable of creating sub-folders and files beneath the agent's installation directory.
Agent log files are maintained as a binary file with the file extension .bwalog. To view their contents, Quest has provided a command line tool, BWAgentLogReader.exe. To convert an Agent log file into readable text, enter the following from the command prompt:
Note: You can also export the agent log as a text file by double clicking the log or right-clicking the log and selecting Export from the menu. You can also watch the log data scroll in a text window by right-clicking the log and selecting Watch.
DGE 6.x writes MSI logs for Agents and Classification deployments. They are located on the DGE server.
Logs for deploying Classification server and worker:
Program Files\Quest Software\Data Governance\Server\Classification Deployment Logs
Logs from Deployment DGE agent and Classification agent:
Program Files\Quest Software\Data Governance\Server\Agent Deployment Logs
Logs for Classification actions performed by the DGE Agent:
"Program Files\Quest Software\Data Governance\Agent Service" on the corresponding DGE Agent machine
Logs for Classification actions performed by DGE Server:
"Program Files\Quest Software\Data Governance\Server" on the the DGE Server machine
Classification server logs located on the Classification server machine:
"Topic", "Tomcat", "Gateway" and "Content" folders
Note: The ProgramData folder is hidden by default.
Classification worker logs located on the Classification worker machine:
"RuleEngine" and "Worker" folders
Web Client Logs
The Web Client log files are located in the following directory: C:\inetpub\wwwroot\IdentityManager\App_Data\Logs. This directory contains a series of log files all named with a timestamp. The best way to get the proper one is to replicate the issue and take the file with the greatest timestamp.
Job Server Logs
Often when you have errors with Active Directory synchronization or report execution you can find clues in the Q1IM JobServer logs. With a default configuration you can browse these logs by launching a web browser and navigating to a specific URL on the computer hosting the JobServer. The default URL for a JobServer log is: http://JobServerHost:1880/Log.
For more information on Q1IM Job Server logging: Available logging options for the Identity Manager job service