On the Policy Server server the group did not show the user as a member.
On the QPMU Policy Server:
Scenario # 1 - If the system is also using Authentication Services we can use tools related to that product.
/opt/quest/bin/vastool list -f group <groupname>
Scenario # 2
If this is local users and groups then make sure the user is a member of the group locally. The policy server checks memberships locally for efficiency on the network.