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Title
Behavior for the Quick Connect Capture Agent -
Description
Common questions for the Password Sync process in Quick Connect -
Resolution
Question: What is the default interval time for Password Sync Retries when a target system is not available?
Answer: The default retry interval is 5 minutes.
Question: What happens if a Password Reset Request is not processed and the user changes their password again before the target is updated?
Answer: The Password Sync Requests will complete in consecutive order until the final request is processed.
Question: How can you track the password reset process?
Answer:
- Password Capture Requests will start on the Domain controller where the client is connected to.
- Once the request is captured by the local Quick Connect Capture Agent a text file is generated in the local %drive%\Program Files\Quest Software\Quick Connect Capture Agent folder. For version 5.4 and up the text file is located in the %drive%\Program Files\Dell\One Identity Quick Connect Capture Agent folder.
- The Quick Connect Capture Agent will then contact the Quick Connect Service service in Active Directory using the Service Connection Point published in Active Directory, an entry in the QC Server event log is then logged as accepted. Solution regarding the Service Connection Point: https://support.quest.com/kb/115004
- The Quick Connect Service, on 5 minute intervals will process this request and send the new password to the destination via the Quick Connect Connector associated with the target. An event is again logged in the QC Server event log with a success or failure
Question: Can certain password changes be filtered out by the Quick Connect Capture Agent based on user scope?
Answer:
- No, the Quick Connect Capture Agent will collect all password changes to the DirSync Control and send them to the Quick Connect Server to get filtered out using local mappings.