Active Directory (AD) Contacts not appearing following a sync (118931)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Active Directory (AD) Contacts not appearing following a sync
Description

Active Directory (AD) Contacts are not being added to the ADSAccount table during a full sync, even though they do exist in Active Directory.
Cause

"contact" is selected to be synchronized during a sync, but the Synchronization behaviour is incorrect, i.e., Identity Manager is not set as "slave".
Resolution

- Open the domain object in Manager and select "Configure synchronization" under "Tasks".

- Select the "Synchronization" tab for the relevant configuration.

- Select "contact" in the list and ensure that "Identity Manager is slave" is selected in the "Synchronize properties", "Objects only in target system" and "Objects only in Identity Manager" sections. These options determine how objects in the target system are handled during a synchronization.