Customers may see performance degradation on servers running Password Manager software without antivirus exclusions. When a user clicks on the "Forgot My Password" link the Self Service Site window appears but does not render completely. On the Password Manager server there can be a coinciding CPU increase of approximately 50 % from the QPM.Service.Host.exe process, as well as from the antivirus process. This can cause the server to increase CPU up to approximately 50%, thus using all processing power for the server.
Exclude the QPM.Service.Host.exe or One Identity Password Manager (5.x) process from the antivirus application to reduce possible performance degradation.
While we do not recommend to exclude any files or folders from antivirus scanning due to the possible virus attack, we will recommend only for to do this exclusion based on organization policy, and the path are as follows:
Password Manager 5.7.1 - 5.9.x -> is installed into "C:\Program Files\One Identity\Password Manager" and/or "C:\Program Files\One Identity\Password Manager for AD LDS", there are also some data in "C:\ProgramData\One Identity\Password Manager".
Password Manager 5.6.3 is installed into "C:\Program Files\Dell\One Identity Password Manager" and/or "C:\Program Files\Dell\One Identity Password Manager for AD LDS", there are also some data in "C:\ProgramData\Dell\Password Manager".