Return
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Title
HPUX servers hang on reboot after upgrading to 4.1 -
Description
HPUX servers began to hang on reboot after upgrading from QAS 4.0.3 to QAS 4.1. The hang is happening very early in the boot process, and the message "ERROR: Could not look up user for name USERNAME: Result too large." is being printed to the screen every 15 seconds. -
Cause
A custom RC script was running on the system that attempted to run the command "/opt/quest/bin/vastool nss getpwnam $1". The username that was being queried by this script was an AD user and the script was being run before the QAS daemon was started and so QAS was not available to respond to the AD account query.
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Resolution
The problem can be worked around either by either removing the AD account query if it is not necessary, or by modifying the script to run later in the boot process after QAS has been started.