A search for a particular UserID, by username, returns no results. What is the best way to search for a UserID or confirm it exists in TPAM?
When searching for a UserID from the Users & Groups | UserIDs | List UserIDs or Manage UserIDs pages, try using the wildcard, *, with the first letter of the user name, or even the first two, e.g.:
When searching for JSmith, type "j*" in the "User Name" field on the "Filter" tab and then click the "Listing" tab. This will return all UserIDs that being with the letter J.
To further narrow your search you could enter "js*", or similar entries depending on the user name.