If SAML authentication is configured for ServiceNow to enable single sign-on (SSO), an attempt to create a new connection to the ServiceNow instance may fail with the following error message:
Cannot connect using the specified connection settings. The ServiceNow instance to which you attempt to connect is not configured properly. Please contact your ServiceNow instance administrator.
To configure ServiceNow for successful user account provisioning:
1. Open the Web site of your ServiceNow instance as an Administrator.
2. In the left-hand pane of the ServiceNow Web site, under System Properties, click Web Services.
3. In the right-hand pane, clear the following check box:
This property sets the elementFormDefault attribute of the embedded XML schema to the value of unqualified, if set to true. This attribute indicates whether or not locally declared elements must be qualified by the target namespace in an instance document. If the value of this attribute is 'unqualified', then locally declared elements should not be qualified by the target namespace. If the value of this attribute is 'qualified', then locally declared elements must be qualified by the target namespace. For compatibility with Clients generated from WSDL (.NET Web Reference, Axis2 stub, webMethods, ect.), set this value to false. This value defaults to true.
For further documentation, follow this URL http://wiki.service-now.com/index.php?title=Web_Services
Yes | No
4. Click the Save button.