If the 2.5 appliance is already in production, the recommended method to resolve this issue is to login to the 2.3 appliance in an isolated network and extract the managed files manually. Manually upload the saved files into the 2.5 appliance and set the permissions.
There are no API/CLI scripts available to automate this process.
To investigate the Migration Log file from 2.3.768 to 2.5
- Verify if the Migrate files options are selected.
Managed Files: current files will be done live, recent files in background.
- Verify from the Migration log if it indicates that Managed files are migrated or not.
Migration Phase update: Recent Managed Files. No Managed Files to migrate
Migration Phase update: Current Managed Files. No Managed Files to migrate
- Verify if the database records are migrated.
ManagedFile:46 / ManagedFile:46
ManagedFile rows migrated: 46
- Review the 2.3 backup logs for errors.