Ticket System tab for PSM Only Accounts (4345566)

Ticket System tab for PSM Only Accounts

Setting a mandatory field for Ticket System validation is not available for PSM only requests.

When you disable PPM for a system:

"Disable all PPM functions and delete any existing password history or secure stored files?"

The "Ticket System" tab is no longer available for managed accounts.  If you disable that and then view the "details" tab for an account, only the "Information" tab is visible at all.

Can this be made available to validate requests against a ticketing system defined in TPAM?

This is available for PSM only requests.  The way to do this is to:

1. Mark the ticket system at the system level and click the “propagate to accounts/file” check box (for existing systems where you ADD validation after the fact).

2. Set the ticket system at the account level.  Ticket systems are really set at the account level.  When it is set at the System level, it will set the validation for future accounts added to the system.

The ticket system tab for the now “unmanaged” account tab will be disabled once this check box is chosen.  When changing to PSM only, after it has been initially set up, the only way to tell existing accounts to utilize the system level setting is to push it back to the accounts using the “propagate to accounts/file” check box.  

Any new account (managed or unmanaged) added to the system will have the system level ticket system assigned to it.

How will this affect PSM accounts in the target system that do not require ticket system numbers?  At this time all accounts will be affected.  BFER 6509 has been submitted to change this in a future version.