Return
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Title
TPAM fails to reset an AD account that is disabled or has an expired password -
Description
When using the "Windos Active Dir" platform to do a "Reset Password" on an AD account that is disabled or the password has expired, the following error will be received:Account disabled[DD/MM/YYYY HH:MM:SS] Gathering the change details for managedaccount on 192.168.0.1...[DD/MM/YYYY HH:MM:SS] Checking account managedaccount on yourdomain.com using yourdomain.com\funcacct...[DD/MM/YYYY HH:MM:SS] Done[DD/MM/YYYY HH:MM:SS] Error: AccountDisabled[DD/MM/YYYY HH:MM:SS] An error occurred changing the password for managedaccount on 192.168.0.1.
Password Expired (User must change password at next logon)[DD/MM/YYYY HH:MM:SS] Gathering the change details for managedaccount on 192.168.0.1....[DD/MM/YYYY HH:MM:SS] Checking account managedaccount on yourdomain.com using yourdomain.com\funcacct...[DD/MM/YYYY HH:MM:SS] Done[DD/MM/YYYY HH:MM:SS] Error: PasswordExpired[DD/MM/YYYY HH:MM:SS] An error occurred changing the password for managedaccount on 1.1.1.1. -
Resolution
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Change Request
6406 -
Additional Information
Customer specific Hotfix_6406 is also available.