TPAM provides a way to clear the mail queue. This could be helpful if the mail server has been down and you do not want to flood users will old emails that have been queuing up when the mail server is brought back up.
To clear the mail queue:
1 Select Mail Agent | Sent Mail Report from the menu.
2 Enter the filter criteria for the messages that you want to remove from the queue.
3 Select Queued for Delivery as the Mail Status.
4 Click the Clear Mail Queue button.
5 Click the OK button on the confirmation window.
6 This will populate the Failed Date column on the Results page for these email.