Return
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Title
ArError2501_6 "Critical error occurred upon starting Active Roles Administration Service." found in DS Log file -
Description
The Active Roles Server is not accessible from either the MMC snap-in or the Web Interface. The following error is observed in logging and the Active Roles Event Viewer logs:
Critical error occurred upon starting Active Roles Administration Service.Details: Encryption keys for current Active Roles Administration Service not found in the database. -
Cause
The Administration Service is unable to start because the encryption key is missing from the Active Roles database.
This can be the result of database corruption or incorrect modification.
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Resolution
This issue may be resolved by restoring the entire SQL database from a SQL backup file.
It is also possible to restore the encryption key from a backup file or to reset it.
To restore the encryption key from a backup file:
- Navigate to Start | All Programs | One Identity Active Roles 7.0 and click on "Active Roles 7.0 Management Shell".
- Use the Restore-AREncryptionKey cmdlet to restore the key from the backup.
To reset the encryption key:
- Navigate to Start | All Programs | One Identity Active Roles 7.0 and click on "Active Roles 7.0 Management Shell".
- Use the Reset-AREncryptionKey cmdlet to create a new encryption key.
For information about the *-AREncryptionKey cmdlets see Help for Active Roles Management Shell.
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Additional Information
Full error message as follows: Critical error occurred upon starting Active Roles Administration Service. Details: Encryption keys for current Active Roles Administration Service not found in the database.