Return
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Title
Frozen EX2K10_DOMAIN_FULLSYNC Jobs -
Description
When examining jobs in Job Queue Info there are several EX2K10_DOMAIN_FULLSYNC jobs that appear frozen. Even after restarting the job, the execution state again returns a Frozen value and the domain sync is unable to be completed. -
Cause
There are several possible causes for this issue:
1. Permissions are not correctly configured on the server.
2. The Exchange server is not configured to accept remote connections.
3. Login credentials are not correct.
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Resolution
In order to resolve this problem, it is important to check the configuration guide and determine that all permissions are set correctly.
Furthermore, by expanding the job in the Job Queue, you are able to identify the parameters and can confirm if the login information is correct. This can be verified by looking at the key LDAP Login and LDAPLoginPassword.
Once this information is verified, it is okay to remove the synchronization jobs that might contain incorrect login information from Job Queue and restart the synchronization through manager.
The Configuration Guide can be downloaded here: Identity Manager - Release Notes and Guides
Setting Up Synchronization with a Microsoft Exchange Environment