Step 1. Ensure that the agent is able to properly resolve the hostname of the policy server. This should include short names, long names and reverse lookup.
Step 2. Make sure the policy servers are responding by running;
Step 3. If the issues persists collect traces for the following processes by running these commands
/opt/quest/sbin/pmmasterd -z on
/opt/quest/sbin/pmpluginloadcheck -z on
This will create files in /tmp labelled;
These can be included when opening a case for support for analysis.
To turn off tracing please run;
/opt/quest/sbin/pmmasterd -z off
/opt/quest/sbin/pmpluginloadcheck -z off
Other files to collect:
output from the following commands: