In some environments where the IPv6 infrastructure is not full implemented or is malfunctioning, the error message Policy Manager error: 0x8007203A, The server is not operational. may show in verbose logging.
Immediately above that, we will see something like Using DC: FE80:0000:0000:0000:0202:B3FF:FE1E:8329 for Policy Manager
Attempting to run nslookup or ping -6 commands against this Domain Controller from the machine hosting Password Manager will return incorrect or unexpected results.
This is product defect (TF00654729) Caused by an environmental configuration due to the incorrect format of IPv6 + port number in an LDAP call that causes a network communication error with a Domain Controller.
For steps to reproduce please see attachment 'Steps To Reproduce TF00654729'
Disable IPv6 on the machine hosting Password Manager by completing the following steps:
This is currently a product limitation however an Enhancement Request had been created for this to be considered in a future release of the product ER ID: TF00654729
Our product management team reviews open enhancement requests and considers them for inclusion in a future product release. There is no guarantee that a specific enhancement request will be implemented in a future release. For more information regarding our enhancement request policy, refer to our Global Support Guide on the Support Portal at https://support.oneidentity.com/.
This issue has been resolved and IPV6 is now supported in version 5.8 and up.