You are unable to download software from One Identity support site after entering your logon information and receive an error like the attached 'ARS Download Error.jpg'.
Unable to Process Your Request
Please contact Support Renewals to renew your support.
For your local Support Renewals email address, phone number and local hours of operation, please Contact Support Renewals.
For KACE Product Renewals, please contact KaceRenewals@quest.com
Note: If this is a Severity Level 1 issue, please contact One Identity Software Support via telephone. For local hours of operation and contact numbers view Contact Technical Support. For an explanation of One Identity Software Support Severity Levels see our Support Guide.