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Title
When attempting to perform a password retrieve the "Password" tab is not enabled -
Description
After upgrading to 2.5.915, when attempting to perform a password retrieve (/tpam | Retrieve | Retrieve Password), in Internet Explorer, the "Password" tab does not become enabled and stays greyed out. The the "Ticket System" drop down also cannot be selected.
The issue occurs when using Internet Explorer (IE) 8, or when using "Compatibility View" in IE9/10 or 11.
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Resolution
WORKAROUND 1
Ensure "Compatibility View" is not enabled
WORKAROUND 2
Use an alternative browser such as IE9+, Firefox or Chrome.
RESOLUTIONInstall Hotfix_8017
Hotfix_8017Applies to only TPAM version 2.5.915 (included in 2.5.916 and above)
Details: Fix support for IE8 when retrieving password, editing Ticket System Rules, and editing User details. (8017) Allow text in Account Details Change Log table and others to be selected (8022).
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Change Request
BFER 8017 -
Additional Information
From the 2.5.916 Release Notes: "Internet Explorer 8 issues while completing ISA password release. BFER 8017"