Steps to run the VersionInfoC.exe
1. Extract and run the attached VersionInfoC.exe
2. Navigate to the Identity Manager install directory, often C:\Program Files (x86)\Quest Software\Quest One Identity Manager or for version 7, C:\Program Files\Dell\One Identity Manager.
3. Save the generated XML file to an easily accessible area, it will appear automatically after the scan completes.
4. Delete the VersionInfoC.exe.
5. Attach the generated XML file to the Service Request.