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Title
The notification for "Session Expiry" is not being sent as expected. -
Description
The configuration appears to be valid (the PSM Details tab has the checkbox set to "Notify Primary Contact every 'X' minutes"), however the Notification for "Expired Session" is not being sent. -
Resolution
Ensure that the System "Contact E-Mail" field is populated. The email that is generated for the "Session Expiry" has the System "Contact E-Mail" as the "To:" address and the User's email as the "cc:" address.
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Additional Information
If the above is not the cause, review the Mail Agent configuration and logs. Is the Agent running? Is a test email successful?