From 2.5.916 on the "Windows" or "Windows Deskttop" platforms, when Checking or Resetting account passwords, TPAM will compare the value set in System | Details | Information tab | Computer Name, against the actual NETBIOS name returned from the target system using RPC / WMI
If the NETBIOS name that is returned does not match, TPAM will not Reset or Check the password.
The logs may show the following, when the NETBIOS names do not match:
The results from the test of system windows7.yourdomain.com follow (all times are Server Time):
[02/01/2017 15:32:55] Gathering the information necessary to perform a check of windows7.yourdomain.com...
[02/01/2017 15:32:56] Checking the Windows System windows7.yourdomain.com(192.168.0.6) using win...
[02/01/2017 15:32:56] Using OLDNETBIOSNAME
[02/01/2017 15:32:56] Starting GetComputerName2
[02/01/2017 15:32:56] Connecting to 192.168.0.6 as yourdomain.com\administrator...
[02/01/2017 15:33:08] Functional account yourdomain.com\administrator
[02/01/2017 15:33:32] The test of system [windows7.yourdomain.com] was successful.
[02/01/2017 15:33:32] ComputerName: NEWNETBIOSNAME
[02/01/2017 15:33:32] Test system is failing due to computername mismatch. Please verify the expected computername.
[02/01/2017 15:33:32] Found NEWNETBIOSNAME which doesn't match stored valued of OLDNETBIOSNAME
[02/01/2017 15:33:33] Processed the system check on windows7.yourdomain.com in 41.1767578 seconds
Failed to set the password on the far system
[02/01/2017 15:39:35] Gathering the change details for localuser on windows7.yourdomain.com...
[02/01/2017 15:40:00] ComputerName NEWNETBIOSNAME does not match OLDNETBIOSNAME
[02/01/2017 15:40:00] Password change failed for localuser on windows7.yourdomain.com.
[02/01/2017 15:40:00] An error occurred changing the password for localuser on windows7.yourdomain.com.
Results from the password check follow (all times are Server Time):
[02/01/2017 15:40:18] Gathering the check details for localuser on windows7.yourdomain.com...
[02/01/2017 15:40:18] Checking the password for localuser on windows7.yourdomain.com(Windows System) using win...
[02/01/2017 15:40:30] ComputerName NEWNETBIOSNAME does not match OLDNETBIOSNAME
[02/01/2017 15:40:30] Password check failed for localuser on windows7.yourdomain.com.
[02/01/2017 15:40:31] Processed the password check for localuser on windows7.yourdomain.com in 15.9052734 seconds