Prior to opening a Support Case you can check to make sure there isn't an outage, this article has links to our monitoring page as well as details about how to get updates regarding the status page.
For UI Issues:
Please obtain a Fiddler capture or a F12 network capture and a Javascript console log.
For information on how to collect a Fiddler capture please see this article.
https://support.quest.com/one-identity-cloud-access-manager/kb/119026
Please also include the detail below.
For all other issues:
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