Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
More than one license is being counted against the same user.
Description
More than one license is being counted against the same user.
Cause
Each license entry is per user per authenticator. For example if a user logs in to 1 FEA they will count as 1 license use; however if the user logs in on 2 FEAs they will count as 2 license users.
Resolution
Expected behavior if a user is logging in through more than one Front End Authenticator.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Topic(s):
Licensing
Article History:
Created on: 6/7/2017 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to One Identity Support
You can find online support help for*product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
The One Identity Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.