After upgrading to Password Manager 5.7 either
The Helpdesk and/or the Self-Service site located on a standalone server no longer works
Unable to make connection between Standalone Server (DMZ) and Admin site.
The following error is reported on the Standalone Server
“Password Manager Service is Unavailable”
This issue is probably caused by .NET Framework 4.6.1, where it enforces the built in certificate created by PM for TLS 1.1/TLS 1.2 protocol.
Do not use the built in certificate but instead use a custom certificate in both sites
If a custom certificate is not required then the following sets of registry entries need to be created on the Standalone Server where the PMUSER or/and PMHELPDESK site is installed in order to use the built-in certificate.
This update is not required on any server where there is a full installation of PMAdmin, PMuser and PMHelpdesk sites.
+++++++++++ Disclaimer +++++++++++
One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support. (http://support.microsoft.com/default.aspx?kbid=256986 )