Return
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Title
Password Manager Service is unavailable -
Description
When initializing or reinitializing a Standalone or DMZ server the following error is reported even though the correct port and the correct certificate is used on both the Standalone server and in the Admin site.
“Password Manager Service is unavailable”
And in the ‘PM – One Identity Password Manager’ event log the following error is reported.
“System.NullReferenceException: Object reference not set to an instance of an object.”
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Cause
This is due to a port conflict most commonly seen on Port 8081 when McAffee Anti Virus Software is installed on the either of the servers.
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Resolution
- Change the port on both the Admin & Standalone servers. (to port 8085 for example)
- Reinitialize the Standalone server.
Note: It may be necessary to open up the new port in the firewall on both servers.