When attempting to configure helpdesk workflow the following error occurs: Q&A policies are violated with scenario ‘{0}’ in configuration set ‘{1}’ (4216220)

When attempting to configure Helpdesk workflow the following error occurs: Q&A policies are violated with scenario ‘{0}’ in configuration set ‘{1}’

See screen shot attached

This message is cause by not having a Helpdesk question or a user defined question within the Q&A profile settings

WORKAROUND:

This message is caused by not having a Helpdesk question or a user defined question within the Q&A profile settings.  Therefore to resolve the issue, add a Helpdesk question or a user defined question within the Q&A profile settings or remove  "authentication with Q&A question"  from the workflow. 

Please note that removing "authentication with Q&A question" from the workflow will remove the Helpdesk ability to very a users identity using that method.