Return
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Title
Error: "Directory 'C:\ProgramData\One Identity\EAF\02c5f92c-c8b7-4ac6-9cd8-9cc5d86e6c30\c17d9a6f-d05b-4ca3-8d29-8cb1f41e625e' does not exist" -
Description
While navigating to PMAdmin > Reporting > History, you may encounter the following error:"Directory 'C:\ProgramData\One Identity\EAF\02c5f92c-c8b7-4ac6-9cd8-9cc5d86e6c30\c17d9a6f-d05b-4ca3-8d29-8cb1f41e625e' does not exist"Upon navigating to C:\ProgramData\ you may notice that some or all of the containers/files are missing. -
Cause
This is likely to relate to a configuration failure during the installation of the PM service. -
Resolution
SOLUTION
1) Navigate to: PMAdmin > Reporting;
2) Click on ‘Disconnect Servers’;
3) Go to: PMAdmin > General Settings > Import/Export;
4) Export/backup your configuration;
5) Uninstall Password Manager;
6) Delete the container and contents from: C:\ProgramData\One Identity;
7) Restart the PM server;
8) Reinstall Password Manager;
9) Check if the original configuration is recognized, if not re-import from backup created in step 4);
10) Navigate to: PMAdmin > Reporting;
11) Click ‘Edit Connections’ and create new DB;
12) Navigate to PMAdmin > General Settings > Scheduled Tasks;
13) Manually execute the ‘User Status Statistics’ task.