Return
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Title
No debug logs for password reset which occurred via the automation engine. -
Description
There is no way to retrieve detailed logging for a Password Reset which occurred via the automation engine, as there are none to retrieve – They are not stored. Detailed diagnostics logs are only available for a user generated Test System/Check Password/Reset password. -
Resolution
There is no way to retrieve detailed logging for a Password Reset which occurred via the automation engine, as there are none to retrieve – They are not stored. Detailed diagnostics logs are only available for a user generated Test System/Check Password/Reset password.However, should the issue persists with manually triggered Test System/Check Password/Reset Password, the following troubleshooting steps can be attempted to try to isolate the issue:- increasing the timeout on the platform (system) and on the profile- checking that password policies are compatible as this is known to cause intermittently failures.- checking the failed Past Password characters for the problem account and ensuring they are compatible with the target platform password rules.- using the failed Past Password and performing a password reset outside of TPAM to ensure the password can be used (use the same functional account as TPAM to perform the password reset).- enabling sshd debug logging on the target platform and capture a failure.- do other platforms have this intermittent issue? If not, are there any differences between the working and intermittently non working servers?