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Title
How to decipher CAM log files. Log file location. -
Description
How to decipher CAM log files. -
Resolution
INSTALLATION LOGSIn the temp folder for the logged on user who performed the installation (%temp%), please locate the CAM installation log named as below and attach it to the case:One Identity Cloud Access Manager__0_CAM_x64.logThe **x64.log would give us more details about the problem.The files are named as in the examples below:C:\Users\\AppData\Local\Temp\One Identity Cloud Access Manager_.logC:\Users\\AppData\Local\Temp\One Identity Cloud Access Manager__0_CAM_x64.logSTS LOGS
The logs for the STS host can be found at: \Cloud Access Manager\Logs
By default the log files role over when 10mb file is reached and creates a new text file with txt# at the end. The file size can be changed please refer to KB143170
The STS log is split as follows:
Message level | Date | Time | Thread | Session | MessageDEBUG 2018-08-02 09:52:38,863 582923869ms [ 28] [l22NsePQWg] - Address is internal = True
System.Data.EntityException: The underlying provider failed on Open. ---> System.Data.SqlClient.SqlException: Connection Timeout Expired.This means CAM is having a problem connecting to your SQL Server. Our recommendation would be to check your SQL Server with your SQL administrators and to review the Windows Event logs on that SQL server to see if it help identify the cause of the Connection Timeout Expired message.PROXY LOGS
The logs for the proxy host can be found at: \Cloud Access Manager Proxy\Logs
By default the log files role over when 10mb file is reached and creates a new text file with txt# at the end. The file size can be changed please refer to KB143170
The Proxy log is split as follows:
Date | Time | Message Level | Connector | Service | Thread | Message2018-07-22 18:52:47,254 [INFO ][o-443-exec-5897] ProxyService [ 733] [Session: id=camkiC3EZf1mNEtvfMBZXplaQ, client IP=192.168.1.4, user=test] Retrieved PROTECTED content from: https://cam.tet.local:443/CloudAccessManager/RPSTS/Saml2/Default.aspx, rewrite is on, time=420 ms, status=200, origLen=0 bytes, modLen=6490
Please find below an explanation of the “SaveStats” log message:
Session_Count: Is a count of the total number of current authenticated user sessions.
Frontend_Connection_Count: Number of connections *to* the proxy from clients.
Backend_Connection_Count: Number of connections *from* the proxy to the backend application(s).Passive_Authentications_Count: Is a count of the user authentication sessions. For example, when a user is asked to log-on via a workflow of some kind. E.g. where users are redirected to CAM to login. (*)
Active_Authentications_Count: Is a count of the user authentication sessions via WSTrust authentication. (*)(*) – These figures are since the last reported “SaveStats” log message.