In Password Manager 5.8, can't join Starling. Receive message: The instance that you are trying to join to Starling has already been joined to the Starling organization. (261563)

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Title

In Password Manager 5.8, can't join Starling. Receive message: The instance that you are trying to join to Starling has already been joined to the Starling organization.
Description

When configuring Starling in Password Manager 5.8, can't join Starling. Receive message: The instance that you are trying to join to Starling has already been joined to the Starling organization.
Cause

In the logs we see requests by the user to join a Password Manager instance named "localhost" to Starling. This is failing as that instance name is already in use by another Starling organisation.
Product Defect: 779814 - In correct usage of hostname in Starling registration.
Resolution

STATUS
Pending fix in a future release of Password Manager.
WORKAROUND
A unique name needs to be used for the Password Manager instance name.
To do so, login to the Password Manager Admin site (PMAdmin) using the FQDN, such as http://myserver.mydomain.com/PMAdmin. This will ensure that your unique name will be registered in Starling.
Change Request

779814

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Product(s):: Starling Two-Factor Authentication
Hosted; One Identity Hybrid Subscription
Hosted; Password Manager
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