Return
-
Title
In Password Manager 5.8, can't join Starling. Receive message: The instance that you are trying to join to Starling has already been joined to the Starling organization. -
Description
When configuring Starling in Password Manager 5.8, can't join Starling. Receive message: The instance that you are trying to join to Starling has already been joined to the Starling organization.
-
Cause
In the logs we see requests by the user to join a Password Manager instance named "localhost" to Starling. This is failing as that instance name is already in use by another Starling organisation.
Product Defect: 779814 - In correct usage of hostname in Starling registration.
-
Resolution
STATUSPending fix in a future release of Password Manager.WORKAROUNDA unique name needs to be used for the Password Manager instance name.To do so, login to the Password Manager Admin site (PMAdmin) using the FQDN, such as http://myserver.mydomain.com/PMAdmin. This will ensure that your unique name will be registered in Starling. -
Change Request
779814