The following tickets types are supported in addition to INC tickets:
- INC (incident) tickets
- PRB (problem) tickets
- CHG (change) tickets
- RITM (request) tickets
If the ticket number is found in any of the ServiceNow tables searched (INC, CHG, RITM, or PRB) and the ServiceNow API property for the ticket is "Active", the user can make the access request.
Administrators can search by a ticket number in the Activity Center to find the access request.