Return
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Title
Error when managing Exchange Shared Mailbox -
Description
Error observed in ds.log
[Error] (severity=Minor) System.Exception: The database 'xxxx' to be accessed on server 'xxxxx.xxx.xxx.com'(Exchange server name) is not mounted or is not available.
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Cause
Exchange database ‘xxxx’ is not able to access while performing the exchange shared mailbox operation.
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Resolution
WORKAROUNDCheck and try the following:1. Mailbox DB 'xxxx’ is moved to another server and it may be an environmental issue. Contact Exchange server admins with the error message.2. Check availability of the Exchange server mailbox 'xxxx’ on Exchange server (i.e. is it Mounted?).3. Ensure mailbox is mapped to the correct Mail storage.