Error when managing Exchange Shared Mailbox (264694)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

Error when managing Exchange Shared Mailbox
Description

Error observed in ds.log
[Error] (severity=Minor) System.Exception: The database 'xxxx' to be accessed on server 'xxxxx.xxx.xxx.com'(Exchange server name) is not mounted or is not available.
Cause

Exchange database ‘xxxx’ is not able to access while performing the exchange shared mailbox operation.
Resolution

WORKAROUND
Check and try the following:
1. Mailbox DB 'xxxx’ is moved to another server and it may be an environmental issue. Contact Exchange server admins with the error message.
2. Check availability of the Exchange server mailbox 'xxxx’ on Exchange server (i.e. is it Mounted?).
3. Ensure mailbox is mapped to the correct Mail storage.

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title