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Title
Unable to remove expired licensing to update workflow -
Description
Unable to remove expired telephony licensing information to make changes to any workflow.
The following errors are observed in the Event Viewer.Result: CriticalError
Info:System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.at System.ThrowHelper.ThrowKeyNotFoundException()at System.Collections.Generic.Dictionary`2.get_Item(TKey key)at QPM.Common.Licensing.LicenseInfo.IsFeatureValid(String featureId)at QPM.UI.Admin.MVC.Controllers.ScenarioController.Index(String configurationSetId, String scenarioId) -
Cause
Multiple license keys are populated in different registry location causing the conflict. -
Resolution
WORKAROUND
1. Request for an updated license key file for your current version.2. Backup & Rename the SoftLicense key under the "DELL" node.
HKLM\SOFTWARE\Wow6432Node\Dell\SoftLicensee.g rename SoftLicense to SoftLicenseOLD
3. Backup & Rename the license key under the "Quest Software" node
HKLM\SOFTWARE\Wow6432Node\Quest Software\SoftLicense
4. Reinstall the license key from the Password Manager Admin Site.
5. Verify the new SoftLicense key is now created under the "Quest Software" node at in registry at
HKLM\SOFTWARE\Wow6432Node\Quest Software\SoftLicense6. Refresh the Password Manager Admin Site to confirm workflows can now be edited.