There can be many causes for users not appearing in the cache. Below are a few to check:
1) Attribute not set. Check that the user has a 'userPrincipalName' (UPN) attribute value such as firstname.lastname@example.org.
To check please do one of the following:
- On the Windows side:
Go to Active Directory Users and Computers (ADUC), right-click the account that cannot login, select "Properties". Click the "Account" tab. Ensure User logon name is filled out and the domain is selected.
vastool -u host/ attrs <username> userPrincipalName - will list just the UPN of the specified username
vastool -u host/ attrs <username> - will list all the attributes of the specified username
2) Ensure that the /var filesystem is not full.
3) Ensure you install the correct QAS client for the operating system. For example, you could have installed the Linux 32-bit version of vasclnt instead of the 64-bit version.
4) Check the permissions on /etc/opt/quest are set to 755.
5) Check Active Directory (AD): vastool -u host/ list -l users (list users from AD, doesn't work with UPM mode).
6) Unix attributes are not present. Run vastool list -a users (list non-enabled users in the cache).
7) 'user-hide-if-denied' is set, and QAS > 220.127.116.11, and users have access through nesting.