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Remote desktop gateway connections crash causing the One Identity Safeguard for Privileged Sessions (SPS) appliance to freeze.
Cause
When a large number of remote desktop gateway connections are open in parallel an unhandled race condition occurs and the remote desktop protocol proxy can crash.
Resolution
This product defect has been found in SPS version 5.x and has been addressed/fixed in version 6.x of SPS. The issue PAM-9596 has also been addressed in SPS 5.0.11.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
One Identity Safeguard for Privileged Sessions
5.11.0, 5.10.0, 5.9.0, 5.8.0, 5.7.0, 5, 5.6.0c, 5.0.10, 5.0.9, 5.0.8, 5.0.7, 5.0.6, 5.5.0b
Topic(s):
Troubleshooting
Article History:
Created on: 4/12/2019 Last Update on: 5/7/2023
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