RDP sessions are failing to connect through Safeguard with the error below:
"An Internal Error Occurred"
When checking the Events viewer > System logs > the following TermDD error ID 56 appears:
"The Terminal Server security layer detected an error in the protocol stream and has disconnected the client. Client IP:
To avoid account lockouts while Safeguard is changing the managed account passwords:
- Users should log off the target asset after completed with the RDP sessions rather closing the window.
- Force Terminal Services connections to "End a disconnected session" in order to avoid account lockouts while passwords are changing. For more information on this, please see the Microsoft article here.